1. Fees: The basis on which fees will be charged is set out in our letter of engagement. When payment of fees is to be made is set out in our Standard Terms of Engagement. We may deduct from any funds held on your behalf in our trust account any fees, expenses or disbursements for which we have provided an invoice. 2. Professional Indemnity Insurance: We hold professional indemnity insurance that meets the standards specified by the Law Society. We will provide you with any particulars of the Law Society standards on request. 3. Lawyers Fidelity Fund: The Law Society maintains the Lawyers Fidelity Fund for the purpose of providing clients of lawyers protection against pecuniary loss arising from theft by lawyers. The maximum amount payable by the Fidelity Fund by way of compensation to an individual claimant is limited to $100,000.00. Except in certain circumstances the Fidelity Fund does not cover a client for any loss relating to money that a lawyer is instructed to invest on behalf of the client. 4. Complaints Procedure: It is our goal to ensure that we provide you with premium customer service. If you have any concerns with services provided by Tamatekapua Law, please take the following steps to make sure the issue is resolved: a. Talk to the solicitor who is handling your file. Your concern can probably be Auckland District Law Society PO Box 58 Auckland 1140 Telephone: (09) 303 5270 Fax: (09) 309 3726 Website: www.adls.org.nz 5. Persons Responsible for the Work: The name and statuses of the person or persons who will have overall responsibility for the services we provide for you are set out in our letter of engagement. 6. Client Care and Service: The Law Society client care and service information is set out below. Whatever legal services your lawyer is providing, he or she must: The obligations lawyers owe to clients are described in the Rules of Conduct and Client Care for Lawyers. Those obligations are subject to other overriding duties, including duties to the courts and to the justice system. If you have any questions, please visit www.lawyers.org.nz. 7. Limitations on extent of our Obligations or Liability: Any limitations on the extent of our obligations to you or any limitation or exclusion of liability are set out in our letter of engagement. |